F E A T H E R C A P

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By the minute?

Any combination of answers, pages or video in minutes that your employees or customers actually view each month beyond the set number of minutes included in your plan. Any amount of time spent by your users in authoring, importing or asking questions is always free.

But don’t worry if you are near using all your allotted minutes for a given plan in a month, as you hit 80% usage and then at 90% usage we will message you to see if you would like to move up to a higher plan. If you don’t change plans and your minute count does exceed your plan you will be billed at the listed per minute of viewing price for your plan.

Cancel plan

If you no longer wish to use Feathercap, you may cancel at any time. You will receive a pro-rated credit with Feathercap for the remainder of that month’s billing cycle. For annual plans, if you cancel within 30 days of signing, we refund 11 months of your annual contract price. See our full refund policy for more.

Change plan

Yes, you can upgrade or downgrade at any time. If you choose to upgrade, you’ll pay a pro-rated amount for the rest of the month. If you choose to downgrade, you’ll be credited on next month’s bill. For annual plans, you’ll pay a pro-rated amount for the rest of the plan duration. To downgrade, you have 30 days from the date of signing to downgrade, you’ll be credited on the difference from your current to the new downgraded plan.

How many minutes will I need? How will I know which plan to pick?

To determine how many minutes / what plan you should go with look at your user base. Is this the first time they’ll have access to an answer platform? Will they be slow to ask Feathercap questions? Or will they jump right in? Will you be assigning content to them which will boost their content playback time?

Answer: Start with allowing between 1- 8 minutes of content playback per user. This will minimize your cost and you’ll see who asked questions and who didn’t. We’ve set up Feathercap that if you do exceed your minute total/ plan’s minutes you’ll pay only for additional minutes you use at that plan’s rate. In all of our plans, this approach will be cheaper than moving to the next plan until you get to ~500% more minutes than your plan’s minute count.

For example:  You start with plan “Full Access” which gives you 100 minutes of included time. Your 100 team members use on average of 3 minutes of content playback. In that scenario the total cost will be:  $9.99 for the month for the “Full Access” plan + (200 min X $0.0990 = $19.80) = $29.79. In this case, it makes sense to stay at this plan, not until your total minutes gets to 700 or greater would it make sense to move to the next plan.

If you’re assigning content to your users then multiply the length of the assigned content by the number of users to arrive at how many minutes you will need.

For example:  20 minutes video/ course you are assigning to every user.  (20 min course) X (100 users) = 2,000 minutes needed.

But don’t worry if you are near using all your allotted minutes for a given plan in a month, as you hit 80% usage and then at 90% usage we will message you to see if you would like to move up to a higher plan. If you don’t change plans and your minute count does exceed your plan you will be billed at the listed per minute of viewing price for your plan.

Questions?

Feel free to browse Feathercap’s Help Center. Or feel free to contact us or select a time from our calendar to speak with us.

Training?

Yes, we do offer additional training! We of course have our help center as well as your ability to schedule a web conference with us 24/7 to assist on any aspect of using Feathercap already included in all our plans. But we can organize a specific “Train the trainer” conference series with your staff to train them on all aspects of Feathercap. Feel free to contact us to find out more.

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