Feathercap Blog

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Recent Posts

The Power of AI for language translation

Jan 24, 2019 4:04:15 PM / by user posted in Blog

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In our previous post back in October (“Feathercap now has AI driven search and curation”) we talked a lot about the power of being able to automate content curation and to be able in real time understand as content is added in terms of “what it means”, “what it’s about” and “who is it for.” We also talked about how successful on-the-fly language translation is done. To be successful it’s necessary to understand the meaning of words, phrases, entities (person, place, thing), sentiment as well as syntax. Because of all this we are able to pull out what a specific paragraph, image, video, page or entire set of pages comprising content semantically means along with the full meaning/ sentiment and goal of any employee question and then match them.

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4 Ways Starbucks should conduct anti-bias training

Jun 1, 2018 11:15:29 AM / by user posted in Blog

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On Tuesday, May 29th much of the world knew that Starbucks Coffee was trying to instill anti-bias training to its 175,000 strong workforce through a half-day all-hands training event. Unfortunately, even though it may be seen as a successful “mea culpa” PR experience, taken alone it won’t be enough to instill long lasting change. Its like trying to send your fit and some not-so-fit team members to the gym and assuming they will leave 4 hours later looking like Chris Hemsworth from his Thor movies. Deep seated and implicit bias doesn’t change in one sitting, just like getting fitness results from the gym it takes time for change to happen. This whole story began in April 2018 when two entrepreneur’s went to a Philadelphia, U.S.A  Starbucks Coffee location waiting to begin their business meeting when the store manager decided to call the police on the men after which they were escorted out in handcuffs. They were like the thousands if not hundreds of thousands of entrepreneurs and other business people who regularly use their local Starbucks as a meeting space. Why were the police called and the men escorted out of the store? Because of the men’s race. Here are four training ideas to reduce bias and discrimination among Starbucks employees and achieve lasting effect:

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Why many learning systems are like bad gym memberships

Mar 1, 2018 3:29:54 PM / by user posted in Blog

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We’ve all been there. The moment when we decide it’s time to get into shape. Regardless the motivation - upcoming beach vacation or your best friend’s wedding or bucket list item #5 (to run a marathon) – the standard next step is to join our local gym (assuming you’re not already apart of one).

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